Locksmithing has a trust problem — mystery call-out fees, prices that double at the door, 'from £49' that never ends at £49. Trulock's eight branches, from the Surrey commuter belt to the Pennine valleys, were built as the answer: a full fixed quote before work starts, and a bill that matches it.
8 branches. One pricing promise, publicly stated, honoured on every job.
A fixed-price promise only works if the whole network keeps it. Here's how we hold the line.
The engineer quotes the full job — labour, parts, VAT — before touching your door. You can say no, and sometimes people do. That's the point.
Nights, weekends and bank holidays cost what weekdays cost. A lockout at 3am is stressful enough without a premium.
Every invoice names the hardware fitted and the guarantee on it — useful for insurers, landlords and your own records.
One branch breaking the promise damages eight. Branches audit each other's quotes, which keeps everyone honest.
Whatever the job, the sequence is identical: look, quote, agree, work. Nothing starts until you've said yes to a number.
One fixed price for entry, agreed on the phone — not renegotiated on your doorstep at midnight.
Quoted per door with hardware named and priced, so you can compare us before we arrive.
24/7 response with the same price list as 2pm on a Tuesday. Emergencies aren't a surcharge opportunity.
If it's repairable we quote the repair — we don't quote a replacement and hope you won't ask.
Make-safe and reinstatement itemised clearly, ready to hand straight to your insurer.
Insurance-standard locks with the standard named on the quote, the invoice and the guarantee.
Also available at every branch: Broken key removal · Emergency boarding up · Door lock replacement · Door repairs · Window locks · Safe installation & opening.
Eight local branches, each answering its own phone on its own number. The areas listed are that branch's regular rounds — pick your town for its full site.
Call your local Trulock branch, describe the job, and get the fixed price — then decide.
Find your branch